Shipping, Custom orders
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It is my fervent wish that everyone who deals with CharlaRae has a good experience. It is my belief that honest policies make for a good customer experience. When you order a piece of art and it needs to be shipped rather than delivered I will package the piece with great care and only charge the price that the shipping company charges me. I know some places markup the price but I do not think that is good business. I will make every effort to give you the safest, most reasonably priced transport. Please be aware that shipping art can be an expensive proposition.
If you are local, that is in the Tucson, AZ area, I will bring your order to you or meet you somewhere if you prefer. I do welcome custom orders and I love doing things for customers just the way they want it. This does come with a few caveats.
First I will ask for half of the purchase price up front. Second you must be sure of what you want, artwork is very difficult to change. Third once I have finished a piece you must pay the rest of the price and make arrangements for delivery or shipping the item in a timely manner. If you have not paid and accepted your item within 45 days of the time I inform you it is complete; you will forfeit both the item and your deposit. |
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LAY AWAY
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I have started a 10 month lay away plan. The price is divided by ten and the first payment is due on the day of the lay away and the other nine payments are monthly. You can always pay off the lay away in full at any time. I do not charge any interest. There are a few simple rules.
>If a credit card is used for this transaction there will be a 3% surcharge to cover the fees. >At the end of this time the artwork will belong to the payee. >If said payee decides to cancel the agreement with 4 months of the date the agreement was entered 75% of the monies paid will be returned. If the cancellation occurs after the 4th month no money will be returned to the payee. > If no payment is received for 45 consecutive days, the agreement is automatically be cancelled and no money will be returned to the payee according to the length of time as listed above. Contact me if you are interested using the contact form on the website or by phone. |
Returns |
Generally speaking artwork cannot be returned. I will consider the circumstances. Call or email and I will be understanding and helpful as is possible to try to help you.
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